Terms of service

About Athlas

The company is based in Sundsvall, Sweden and is a part of AdMinded (980206-2936). If you wish to get in touch with us, please send an email to contact@athlasofficial.com with your inquiry and contact details, and we will get back to you shortly.

Order

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation includes all information regarding the products, price, billing, and delivery address.

If there is any error in the order confirmation, you should contact us immediately via email at contact@athlasofficial.com.

Delivery

Our normal delivery times are 5–14 days. NOTE! Orders placed during weekends will be shipped at the earliest the following Monday.

If a delivery delay occurs (without prior notice of extended delivery time), please contact us at contact@athlasofficial.com.

Prices

All prices in the store are listed in SEK and VAT is not included.

Customs fees and VAT may apply, and you as the customer are responsible for these charges.

We reserve the right to adjust prices due to supplier price changes, misprints in price lists, or incorrect pricing caused by faulty information.

Right of Withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal from the day you receive your order.

If you wish to use your right of withdrawal:
You must notify us of your decision to withdraw. This notification must be sent to us at contact@athlasofficial.com. Your message must clearly state your name, address, email address, order number, and which items the return applies to.

You should return the products to us immediately, and no later than 14 days after your notice of withdrawal.

You are responsible for return shipping, delivery, and condition of the products upon return. Products should be well-packaged and in their original packaging.

We reserve the right to deduct a sum corresponding to the depreciation of the product compared to its original value if the item is used or damaged.

The right of withdrawal does not apply to:

  • Sealed products that cannot be returned for health or hygiene reasons and where the seal has been broken by you.

  • Sealed audio or video recordings where the seal has been broken.

  • Custom-made products tailored specifically for you or clearly personalized.

  • Services that have been fully performed and where you have explicitly agreed to the start of the service without the right of withdrawal.

  • Goods that deteriorate quickly, such as food.

  • Single issues of newspapers or magazines.

For more on the statutory right of withdrawal, see here.

Complaints and Claims

We inspect all products before shipping them to you. If a product is still damaged or incorrectly delivered, we undertake, in accordance with consumer protection laws, to rectify the error at no cost.

You must always contact us for approval before returning a defective item.

The complaint should be made immediately after discovering the defect.

How to proceed with a complaint:

Any defects or faults must be reported to contact@athlasofficial.com, stating your name, address, email address, order number, and a description of the issue.

If we cannot correct the problem or deliver a similar product, we will refund the defective product in accordance with applicable consumer protection laws. We cover return shipping for approved complaints.

We reserve the right to deny a complaint if the item is not defective under consumer protection laws. We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN), see arn.se.

Limitation of Liability

We are not responsible for indirect damages caused by the product.
We accept no responsibility for delays or errors due to circumstances beyond the company’s control (Force Majeure). These may include labor disputes, fire, war, government decisions, reduced or absent delivery from the supplier.

Furthermore, we are not responsible for any changes to products or product features altered by the respective supplier or due to other external factors beyond our control.

Product Information

We reserve the right for any typographical errors on this website and for product sell-outs.
We do not guarantee that the images accurately reflect the products' actual appearance, as certain color differences may occur due to screen settings, photography quality, and resolution. We always strive to present the products as accurately as possible.

Information About Cookies

According to the Electronic Communications Act, all visitors to a website must be informed of the use of cookies for privacy reasons. Cookies can be used to track a user’s browsing behavior. A cookie is a small text file that the website you visit requests to store on your computer to provide access to various functions.
You can configure your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Authority’s website.

Personal Data

By shopping with us, you accept our data protection policy and our processing of your personal data. We value your personal integrity and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.

We are responsible for handling the personal data you provide to us. Your personal data is processed by us to handle your order and, where applicable, send newsletters or promotional offers tailored to your needs.

Below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

What data do we store?

To manage your order and respond to questions regarding your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.

Your data is stored as long as we have a legal basis to process it, for example, to fulfill the agreement between us or to comply with legal obligations (e.g. the Accounting Act).

Legal Basis

When making a purchase, your personal data is processed to fulfill the contract with you.
Marketing, promotions, and similar communications are only sent with your consent.

What data is shared and for what purpose?

Payment Provider
To complete purchases, we share necessary information with our payment provider. The data stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number will also be stored by the payment provider. This information is needed to complete the purchase and to protect all parties against fraud.
Our payment providers include: Klarna, Credit Card.

Shipping Company
To deliver your orders and fulfill our agreement, we must share specific data with the shipping company. This includes your name and delivery address. Your email and/or phone number may also be shared for delivery notifications.

Newsletter
If you have subscribed to our newsletter, your name and email address will be shared with our newsletter provider. This allows us to keep you updated with marketing content and offers.
We use [service name] for newsletter distribution.

Right of Access

You have the right to obtain a copy of all information we have about you. The copy will be provided electronically in a readable format.

Right to Rectification

You have the right to ask us to correct inaccurate data or complete information that is incomplete.

Right to Be Forgotten

You may request deletion of your personal data at any time. There are few exceptions to this right, such as when we must retain the data to comply with a legal obligation (e.g. accounting laws).

Data Protection Responsibility

Athlas™ is responsible for the storage and processing of personal data in the online store and ensures that regulations are followed.

How We Protect Your Data

We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information (e.g. personal data and passwords) securely.

Changes to the Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes will be published online on the website. The revised terms are considered accepted upon placing an order or visiting the website.

Dispute and Applicable Law

If a dispute cannot be resolved in agreement with our customer service, you as a customer can contact the Swedish National Board for Consumer Disputes (ARN), see arn.se.
If you reside in another EU country, you can also lodge a complaint online via the EU Commission's Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr